Política de reembolso

We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at livrariamocambique@gmail.com. If your return is accepted, we’ll contact you to pick up the item.

You can always contact us for any return question at livrariamocambique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

We do not refund cash, if an item is returned we will notify you once we’ve received and inspected your return, and let you know when we will be delivering you a new item, depending on availability.